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      FAQs

      We offer a recycling programme for colour toners only (at present). We can provide you with prepaid labels to return your empty cartridges.

      It is your choice but we recommend leaving it in sleep mode if you have a fax. The correct method to shut down to avoid faults: Press sleep button – wait for light to stop blinking before switching off.

      First make sure no paper is in indicted areas, refer to our Jam List. Sometimes all covers need to be opened and then closed before the jam is reset, also try switching the machine off and on.

      Make sure the network cable is plugged into the machine and a green/amber light is on where it plugs into the photocopier. Please look at our Troubleshooting guide for IT issues.

      Make sure the fax cable is plugged in correctly (to a fax port and then to the ‘Line 1’ of the photocopier). If still no dial tone please get your fax line tested.

      Most likely cause is an obstruction on the glass. First lift the document feeder (lid) now you should be able to see the glass, on the left is a small slit of glass clean this (check for dried tip-ex, pen marks etc.)

      Press the user tools key, then counter. From here you can either print out a copy of the counter or take note of it.