We are very proud to have had clients stay with us for many years. Some of our clients have been kind enough to share some feedback on their experience with us.

Software speeds up invoicing and payment collection


Based in Portsmouth, Window Warehouse is the south coast’s leading manufacturer of quality uPVC and aluminium windows and doors to the domestic and commercial sectors.

Business Challenge

Allied Office Machines have been a trusted technology supplier to Window Warehouse for many years. The partnership has started with Allied providing printers and copiers and grew into supplying software solutions and cybersecurity.

When their previous delivery notes scanning system was no longer supported Allied recommended a software replacement GlobalCapture. This solution has a flexible licencing model which is also more cost effective and highly scalable, so it can expand into other departments.


 The delivery notes are created with a barcode from the main system and printed. Once they are signed by the customer, they are scanned back into the system which completes the electronic document trail for each job. This enables the company to resolve any queries quickly and efficiently and speeds up invoicing and payments.

GlobalCapture® is a software solution that automates manual tasks and transforms documents into business intelligence.

Andy Bulcock, IT Manager at Window Warehouse explained: “ On Allied’s recommendation we have selected GlobalCapture to update our delivery notes scanning process. The next stage is to automate this process even further and replicate it all electronically. The proof of delivery will be completed via the drivers’ mobiles where customers sign for the job. The confirmation will be sent automatically into the system which means the invoice can be raised even sooner ”

Steve Drayson, MD at Allied Office Solutions added: “We are very happy to assist Window Warehouse in their digital transformation and provide the business technology they need to support their growing company.

Key Benefits

  • Reduced costs – processing time reduced and cheaper licencing
  • Faster, more efficient processes – automated delivery confirmation speeds up invoicing and payment collection
  • Improved staff productivity


Dorset based WRES automates their manual scanning process


Dorset based WRES is a privately owned company with a heritage spanning more than fifty years. They combine the established traditions of value, service and workmanship with today’s latest technologies to manufacture precision fabrications and sheet metal components.

Business Challenge

In the manufacturing process, hundreds of work orders and delivery notes are generated every week. In line with their ISO certification, these documents need to be signed by the operators on the shop floor during production and stored within their business system. This was a manual, labour intensive task where all documents had to be individually scanned and manually linked to a customer record on the system.

There was a team of people storing the paperwork using small scanners on their desks. This had to be completed as well as their other day to day duties which often lead to backlogs, at times up to three months’ worth.


After a review, ControlSuite from Kofax together with a Ricoh IMC4500 multifunctional device was proposed as a solution.

Kofax ControlSuite Print and Capture is an integrated, easy to install and manage solution that automates document and information dependent manual tasks.

This business solution is configured to create a bar code when the work order documentation is generated. After the documentation has been signed, ControlSuite will read and recognise the barcode and automatically attach the document to the right customer record in the filing system.

Westley Hamar, Director at WRES, commented: ” Prior to installing ControlSuite software our finance team spent hours each day scanning in signed work orders and delivery notes. Now the whole task takes minutes. They just scan the documents in a batch, the software reads the barcodes and stores it into our system. The team is delighted they no longer need to complete the old labourious manual process.”

Steve Drayson, MD at Allied Office Machines, added: ” At Allied, we always try to add value for our customers and offer a solution that really fits their needs and ultimately improve the efficiency of the way they work. After our consultant visited WRES it became clear that we would be able to automate part of their scanning routine, saving the company time and money whilst making their work order process more effective. We are very pleased with the result.”

Key Benefits

  • Reduced costs – processing time reduced from hours to minutes
  • Faster, more efficient processes – individual scanning and linking replaced by automated barcode scanning
  • Improved staff productivity – staff can concentrate on other tasks
  • Helps with ISO compliance – no backlog

SEN School in the South of England

“We were very lucky to have found Allied to supply us with our new Ricoh printers. From the initial consultation about our usage and need, to the devices being delivered to site, the whole process was smooth and professionally handled. Our account manager was helpful and efficient. The engineers that delivered the devices were so helpful and knowledgeable. The set up for the network was an easy process. The after sales service has been amazing and their support desk is on hand for any extra set up that we needed and could log in remotely to help. I can totally recommend Allied for supply and service.”

 Network Manager

Civil engineering and building services company in South East England

“We are very pleased with the level of service and support that is provided by Allied to all of our sites. We have short and long term requirements and both are well catered for.”

 Office Manager

Solicitors in South West England

“We have dealt with Allied for over ten years and have a strong relationship with all of the staff there.

“They have been both helpful and reliable, but have really come into their own with a fantastic colour solution that has saved a lot of man hours dedicated to highlighting searches. They provide an excellent level of service with a good response time, and have trusted them enough to grow with us from one office to four.”

 Senior Partner

Medical company in London

“When we recently switched to Allied Office Machines for a new photocopier, Martyn made the experience extremely easy, answering our questions and supplying the additional requirements we had requested within our time schedule. Professional, helpful and friendly – he has always provided excellent customer service very quickly. As a customer we felt valued and we know we can contact him for any assistance in the future.”

 Clinical Research Associate