We are very proud to have had clients stay with us for many years. Some of our clients have been kind enough to share some feedback on their experience with us.
CECA Southern
It’s so great to be dealing with a local company where you can speak to a person
without having to go through a million options beforehand. Only just signed up
with Allied Office Machines but very impressed with the service so far!
Leone Donnelly, Executive PA at CECA Southern
Mildren Construction
Allied have supplied a handful of our sites with printers.
The process has been seamless,
the lead-time was minimal and communication was excellent. We will definitely continue
to use Allied going forward. Thank you to Frankie & Pauline!
Renee Carroll, IT and Office Administrator, Mildren Construction
AE Nesbitt Farms
I have very few issues with our printer and if I do,
Allied are always very helpful
in resolving the problem.
Claire Winser, Administrator, AE Nesbitt Farms Ltd
Fells New Forest Property
We’ve found Allied Office Machines to be excellent to deal with – friendly, efficient 
and very prompt in their
communication. They went out of their way to help bring forward an installation date to meet our
timescales, which was a huge help. A reliable and professional service from start to finish.
Dan Fells, Director at Fells New Forest Property
Altertek
The service provided is everything we need – you are all helpful and friendly, 
no faults with us to be found 😊 Thank you
Michelle Ede, Accounts Department at Altertek Ltd
Window Warehouse
Based in Portsmouth, Window Warehouse is the south coast’s leading manufacturer of quality uPVC and aluminium windows and doors to the domestic and commercial sectors. 
Business Challenge
Allied Office Machines have been a trusted technology supplier to Window Warehouse for many years. The partnership has started with Allied providing printers and copiers and grew into supplying software solutions and cybersecurity.
When their previous delivery notes scanning system was no longer supported Allied recommended a software replacement GlobalCapture. This solution has a flexible licencing model which is also more cost effective and highly scalable, so it can expand into other departments.
Solution
The delivery notes are created with a barcode from the main system and printed. Once they are signed by the customer, they are scanned back into the system which completes the electronic document trail for each job. This enables the company to resolve any queries quickly and efficiently and speeds up invoicing and payments.
GlobalCapture® is a software solution that automates manual tasks and transforms documents into business intelligence.
Andy Bulcock, IT Manager at Window Warehouse explained: “ On Allied’s recommendation we have selected GlobalCapture to update our delivery notes scanning process. The next stage is to automate this process even further and replicate it all electronically. The proof of delivery will be completed via the drivers’ mobiles where customers sign for the job. The confirmation will be sent automatically into the system which means the invoice can be raised even sooner ”
Steve Drayson, MD at Allied Office Solutions added: “We are very happy to assist Window Warehouse in their digital transformation and provide the business technology they need to support their growing company.
Key Benefits
- Reduced costs – processing time reduced and cheaper licencing
- Faster, more efficient processes – automated delivery confirmation speeds up invoicing and payment collection
- Improved staff productivity
WRES
Dorset based WRES is a privately owned company with a heritage spanning more than fifty years. They combine the established traditions of value, service and workmanship with today’s latest technologies to manufacture precision fabrications and sheet metal components.
Business Challenge
In the manufacturing process, hundreds of work orders and delivery notes are generated every week. In line with their ISO certification, work orders need to be signed by the operators on the shop floor. The delivery notes are signed by the customers as a proof of delivery. Both documents are stored within their business system. This used to be a labour intensive task where all documents had to be individually scanned and manually linked to a customer record on the system.
There was a team of people storing the paperwork using small scanners on their desks. This had to be completed as well as their other day to day duties which often lead to backlogs, at times up to three months’ worth.
Solution
The company was using old scanning software which was no longer supported. This has been replaced by GlobalCapture.
GlobalCapture is a document capture and workflow automation software designed to streamline and automate business processes within an organization.
Their business system is configured to create a bar code when the work orders and the delivery notes are generated. After the documentation has been signed, GlobalCapture will read and recognise the barcode and automatically attach the document to the right customer record in the system.
Lewis Hamer, Director at WRES, commented: ” Before implementing scanning software, our finance team spent hours each day manually scanning signed work orders and delivery notes. With GlobalCapture, this entire process now takes just minutes. The team is thrilled to have eliminated the tedious, time-consuming manual work. We are now exploring other areas of the business that could benefit from this streamlined solution.”
Steve Drayson, MD at Allied Office Machines, added: ” At Allied, our focus is always on adding value for our customers by providing solutions that truly meet their needs and improve their operational efficiency. After our consultant visited WRES, it became clear that we could automate part of their scanning routine, resulting in significant time and cost savings while making the process more effective. We are very pleased with the outcome and the positive impact it has had on their daily working practices”
Key Benefits
- Reduced costs – processing time reduced from hours to minutes
- Faster, more efficient processes – individual scanning and linking replaced by automated barcode scanning
- Improved staff productivity – staff can concentrate on other tasks
- Helps with ISO compliance – no backlog
SEN School in the South of England
“We were very lucky to have found Allied to supply us with our new Ricoh printers. From the initial consultation about our usage and need, to the devices being delivered to site, the whole process was smooth and professionally handled. Our account manager was helpful and efficient. The engineers that delivered the devices were so helpful and knowledgeable. The set up for the network was an easy process. The after sales service has been amazing and their support desk is on hand for any extra set up that we needed and could log in remotely to help. I can totally recommend Allied for supply and service.”
Network Manager
Civil engineering and building services company in South East England
“We are very pleased with the level of service and support that is provided by Allied to all of our sites. We have short and long term requirements and both are well catered for.”
Office Manager
Solicitors in South West England
“We have dealt with Allied for over ten years and have a strong relationship with all of the staff there.
“They have been both helpful and reliable, but have really come into their own with a fantastic colour solution that has saved a lot of man hours dedicated to highlighting searches. They provide an excellent level of service with a good response time, and have trusted them enough to grow with us from one office to four.”
Senior Partner